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You can also reach us directly at no-reply@marybanks.net
Common Questions
What format are the digital products?
All our digital products are delivered as PDF files. After purchase, you receive instant access to download your product. The files are yours to keep permanently and can be re-downloaded from your account library at any time.
What is your refund policy?
Due to the digital nature of our products, all sales are final. However, if you experience any technical issues with your download or access, please contact our support team and we will help resolve the problem.
Do you offer discounts or coupon codes?
Yes, we periodically offer promotional discounts. Coupon codes can be applied during the checkout process on applicable products. Subscribe to our newsletter or follow us on social media to stay informed about current promotions.
How do I access my purchased downloads?
Log in to your account and visit the My Downloads page from your account menu. You will see all your purchased products listed with download buttons. Click the download button to save the PDF to your device. Your purchases are available for re-download at any time.
I forgot my password. How do I reset it?
Use the "Forgot Password" link on the login page. Enter your email address and check your inbox for a password reset link. Follow the instructions in the email to create a new password and regain access to your account.
Who is the author of these books?
All content is authored by Apostle Mary Banks, drawing on over 33 years of teaching ministry and divine revelation. Her work focuses on faith, leadership, spiritual growth, and biblical understanding.